Desku AI

Desku AI: Complete Guide with Pricing, Features & Benefits (2026)

In today’s fast-moving digital world, businesses need smart customer support tools to handle queries quickly and efficiently. This is where Desku AI comes in.

Desku is an AI-powered customer service and helpdesk platform designed for startups, small businesses, and growing teams. It combines live chat, chatbot automation, and ticket management into one simple dashboard.

What is Desku AI?

Desku AI is a customer support automation tool that helps businesses manage conversations from multiple channels like:

  • Email

  • Live chat

  • WhatsApp

  • Instagram & Facebook

All messages come into one shared inbox, making support faster and more organized. 

It also uses AI (called Eva AI) to automate replies and reduce manual work.

Key Features of Desku AI

1. AI Chatbot (Eva AI)

  • Automatically answers customer questions

  • Works 24/7

  • No coding required

2. Shared Inbox

  • Manage all customer conversations in one place

  • Improves team collaboration

3. Ticket Management System

  • Converts chats into support tickets

  • Helps track and resolve issues faster

4. Knowledge Base

  • Create help articles for customers

  • Reduces repetitive queries

5. Automation & AI Copilot

  • Suggests replies

  • Automates workflows

  • Saves time for support agents

6. Omnichannel Support

  • Integrates with social media + email + chat

  • No need to switch tools

Desku vs Competitors (Quick Insight)

Compared to tools like Intercom or Zendesk:

  • Desku is cheaper

  • Pricing is more transparent

  • Easier to use for beginners

Many competitors charge extra for features, while Desku includes most in base plans. 

Who Should Use Desku AI?

Desku is best for:

  • Startups & small businesses

  • E-commerce stores

  • SaaS companies

  • Customer support teams

If you want affordable AI customer support, Desku is a strong option.

Desku AI Pricing (2026)

Desku offers simple and affordable pricing plans with a free trial.

Basic

$ 62 Month
  • 5 shared inboxes
  • Unlimited contacts
  • Live chat widget
  • Chatbot builder
  • Basic automation
  • Best for: Small teams
Start Now

Team

$ 92 Month
  • Unlimited shared inboxes
  • Custom apps & branding
  • Shopify & WooCommerce integration
  • CSAT (customer satisfaction tracking)
  • Limited ticket automation
  • Chatbot builder
Start Now

Business

$ 112 Month
  • 10 automation workflows
  • 5000 active bot users
  • SLA management
  • Webhooks & API access
  • Integrations: WhatsApp, Facebook, Instagram, Slack, etc.
  • Ticket collision detection
Start Now
Scroll to Top